Every order sent to the right place
the second it comes in
An order that could ship from two or three places usually gets routed by whoever happens to see it first, not by what is actually cheapest or fastest, because working that out by hand takes longer than most people have. We build an agent that checks stock, location and cost at the moment an order lands and routes it to the right place automatically.
The process today
An order that two or three warehouses could fulfill usually gets assigned to whichever one the person processing orders happens to default to, not the one that is actually closest to the customer or cheapest to ship from. Operations teams running multi-location fulfilment manually commonly find that a meaningful share of shipping cost is avoidable simply by routing correctly, since the calculation, which source has the stock, which is closest, which delivery partner is cheapest for that specific route, takes real time to do by hand for every single order and nobody does it consistently under volume.
Split shipments make the manual version worse. An order spanning two products where one warehouse is out of stock on one of them needs a decision about whether to split the shipment, wait for restock, or source from a third location, and that decision has real cost and customer-experience tradeoffs that get made inconsistently depending on who is handling orders that day. The result is either slower delivery than necessary, higher shipping cost than necessary, or both, spread across enough orders that it adds up to a real number nobody tracks because no single order looks wrong on its own.
What the agent does
Checks live stock, location and cost at the moment an order lands, pulling from your actual warehouse or supplier data rather than a cached snapshot that might already be wrong by the time the order arrives.
Routes automatically to the best available source, applying the fulfilment rules and cost tradeoffs your team defines, so routing happens the same correct way for order one and order ten thousand.
Handles split shipments by rule, deciding when a partial-stock situation should split across sources versus wait for restock versus escalate, based on logic your team sets rather than an inconsistent judgment call made under time pressure.
Selects the delivery partner per destination and service level, matching the carrier to the route and the promised delivery window instead of defaulting to whichever partner is easiest to use regardless of fit.
Logs the routing decision per order, including the stock and cost data behind it, so a dispute about why an order shipped from a particular location has a clear answer instead of a shrug.
Flags rebalancing needs, alerting when one warehouse or supplier is consistently absorbing more load than the routing rules intended, which usually signals a stock imbalance worth fixing upstream.
What stays with humans
The agent routes by rule, it does not renegotiate a supplier agreement or decide fulfilment strategy. Any order the routing rules cannot clearly resolve, an unusual combination of stock gaps, a destination with no good delivery option, a cost tradeoff outside the defined bounds, goes to a human exception queue instead of being force-routed on a best guess. Changes to the underlying fulfilment agreements or cost assumptions are a decision your team makes and updates in the rule set deliberately.
Guards
A parallel-run period where the agent recommends a routing decision alongside your existing process, compared before it is trusted to route live orders unsupervised. Every routing decision logs the stock, cost and rule data behind it for audit and dispute resolution. An exception queue catches anything the rules cannot clearly resolve rather than guessing. Rate limits respect each delivery partner’s API limits, and a kill switch reverts to manual routing instantly.
Price and timeline
| Package | Price | Best for |
|---|---|---|
| Single automation | from $1,200 | Order routing across two to three fulfilment sources with split-shipment logic |
| Department package | from $2,500 | Routing plus catalogue sync and digital goods delivery across your full operation |
5 to 12 days, most of it spent encoding your actual fulfilment agreements and running a parallel comparison before live orders route automatically.
Related
Depends on accurate stock data from catalogue sync between stores and pairs with digital goods delivery for operations that fulfill both physical and digital products. Works alongside database reports for visibility into routing cost over time. Part of automation of everything digital and built the way we build AI agents for our own products. We run this on our own fulfilment, including the marketplace engine with instant delivery on Telegram and web and our own marketplace ProBay with an AI agent team.
Tell us which warehouses, suppliers and delivery partners are in scope and we will send back a fixed price and a plan for the first week: get in touch.
Tired of doing this by hand? We can take the whole routine off your team, not just this step: Routine takeover, from $400 →
FAQ
How much does an AI order routing agent cost?
A single routing setup across two to three fulfilment sources starts from $1,200. A department package covering routing plus catalogue sync and digital goods delivery starts from $2,500, with the exact price depending on how many warehouses, suppliers or delivery partners are involved.
How long does it take to go live?
5 to 12 days: encoding your actual fulfilment agreements and cost structures, connecting to your stock and shipping data, and a parallel-run period where the agent recommends a routing decision for review before it is trusted to route automatically.
Which tools does it connect to?
Your warehouse management or inventory system for live stock, Shopify, WooCommerce and marketplace order feeds, shipping and delivery partner APIs (including regional carriers), and Claude for resolving routing exceptions a flat rule set does not cover, like a partial-stock split shipment.
What if the agent routes an order wrong?
Every routing decision logs the stock, cost and rule data behind it, so a mistake is traceable and fixable rather than a mystery. Orders that do not clearly fit the routing rules go to a human exception queue instead of being force-routed on a guess.
Is our fulfilment and supplier data safe?
The agent reads only the stock, cost and partner data you connect it to, under credentials you control, and does not share your fulfilment agreements or cost structure with any external party. Data stays within the systems you authorize.