An AI agent for optics and hearing centers
that books exams and never reads a result
An optics or hearing center's front desk spends its day on three repeat requests: book an exam, check if a specific frame or device is in stock, and remind a patient their annual check is due. We build an agent that handles all three, while any question about a prescription or test result goes straight to an optometrist or audiologist.
Why optics and hearing centers lose money today
An optics or hearing center’s phone line fills up with the same requests every day: booking an eye or hearing exam, checking whether a specific frame or device model is in stock, and asking about pricing before committing. None of these need a specialist’s time, yet all of them currently take staff away from fittings and consultations that do.
The second cost is the annual recall cycle. A patient due for their yearly eye or hearing checkup rarely books proactively, and a center without a systematic reminder loses that repeat visit, along with the frame or device replacement revenue that often comes with it.
The third, quieter risk is advice drift: a staff member trying to be helpful on the phone can slide from “your results are ready” toward something that sounds like an interpretation, which belongs with the optometrist or audiologist who actually read the test.
A fourth problem is the cross-branch stock question. A chain running several locations often cannot tell a patient on the phone whether a specific frame or hearing device model is in stock at the branch nearest them, because that information lives in a system staff at one location cannot easily check for another.
What we build
An agent that books exams against real slot availability across branches, answers stock questions from your actual frame or hearing-device inventory, and sends annual recall reminders tied to each patient’s last exam date. Pricing and insurance FAQ run from your real fee schedule.
The hard rule: no prescription or test-result interpretation, ever. The moment a question moves from booking or stock into “what does my result mean,” the agent hands off to a specialist with the conversation attached. For a multi-branch chain, stock questions are checked against each location’s real inventory, so a patient gets told exactly which branch has what they want rather than a generic “call to check” answer.
Typical integrations: WhatsApp and Telegram for booking and recall, your site chat for stock and pricing FAQ, and your scheduling and inventory systems. The agent’s catalog knowledge stays in sync with your real inventory feed, so a frame or device model that sells out stops being offered immediately rather than days later.
What stays with humans
Prescription and test-result interpretation, and any clinical judgment about a patient’s vision or hearing, stay entirely with your optometrists and audiologists. The agent’s job is booking, stock and recall logistics, never the clinical read. Fitting adjustments and any decision about whether a device or prescription needs revisiting also stay with the specialist who saw the patient, never inferred from a chat message alone.
Price and timeline
| Model | Price | What you get |
|---|---|---|
| Agency runs it | from $1,500 | We build, launch, host and tune the agent as your catalog and recall schedule change |
| Full control, handover-ready | from $2,550 | Same build, full source code and credentials transferred, documentation included, paid edits available as an option |
Both run on the same 2 to 3 week build. A chain with several branches typically needs a few extra days to connect each location’s inventory correctly before launch.
Related
Pair this with a WhatsApp bot for optics and hearing centers for a lighter booking-only flow, or a CRM for optics and hearing centers to run recall campaigns across your full patient base. See the full AI agents service page. A multi-location clinic marketing build is detailed in the medical centres network case study, and a scored intake flow of the kind this agent’s routing uses is in the recruitment AI bot case study. Get a written plan with a fixed price for your center.
FAQ
How much does an AI agent for an optics or hearing center cost?
Our Assistant package starts at $1,500: one channel, booking, stock FAQ, recall reminders, pricing FAQ, hand-off to a specialist, live in 2 to 3 weeks.
Does it interpret a vision or hearing test result?
No. It can tell a patient their results are ready or confirm an exam booking, but any question about a prescription, a test reading, or whether something is normal is routed to an optometrist or audiologist, never answered by the agent.
How does the annual recall reminder work?
It tracks each patient's last exam date and sends a reminder when the typical recall window opens, so a checkup does not get missed simply because nobody remembered to schedule the reminder.
Can it check stock across multiple branches?
Yes, if your inventory system tracks stock per branch, the agent can tell a patient which location has a specific frame or device model in stock.
Does it integrate with our booking and inventory systems?
We integrate with your scheduling tool and POS or inventory system where an API exists. If there is no reliable integration point, we tell you before the project starts.