A Telegram bot for software agencies
that gives clients a status without a status-call
A client asking 'where are we on this' is the same question every week, and answering it by scheduling a call wastes both sides' time on something a bot can show in one message. We build a Telegram bot that pulls real status from your task tracker, takes in support tickets with screenshots, and pushes release notes when something ships.
Why IT companies and software agencies lose money today
A recurring status call is rarely about anything that needs a real conversation; it is a client wanting reassurance that work is happening, which a live status pulled from the tracker answers in one message. A thirty-minute weekly call across a dozen active clients adds up to hours of a project manager’s time spent repeating what a dashboard could show on demand.
Support tickets filed by email or a shared document lose context fast: a screenshot gets separated from its description, a client re-explains an issue three messages into a thread because the original message got buried, and a project manager spends time reconstructing what was actually reported before anyone can even start fixing it.
Release communication is the other quiet cost. A deploy that fixes exactly what a client asked about goes unnoticed unless someone remembers to tell them, and a client who finds a bug already fixed in last week’s release, but was never told, reasonably starts wondering what else gets fixed without a word.
What we build
A Telegram bot that answers “where are we” with a real status pulled from your tracker: current stage, recent activity, and what is blocking if anything is. Clients submit tickets with screenshots and files directly in the chat, each one logged with a timestamp and routed to the right project channel on your side.
Release notes push automatically when a deploy closes a sprint or ships a specific fix, written in plain language rather than a changelog dump, so a client sees what changed without reading commit messages. Access is scoped per client or per project from day one, so account separation is never a manual setting someone has to remember to apply correctly.
For agencies running several active client accounts at once, the bot gives each client their own session with their own project’s data, while your internal team gets one place to see every incoming ticket across accounts instead of checking five separate inboxes.
What stays with humans
Actual debugging, scoping and client relationship management stay fully with your team. The bot reports status and collects tickets; it does not promise a delivery date or negotiate scope. Anything that sounds like a client is unhappy or asking for something outside the current contract gets flagged for a project manager to handle directly.
Price and timeline
| Package | Price | Timeline |
|---|---|---|
| Agency runs it | from $900 | 1 to 2 weeks |
| Full control, handover-ready | from $1,530 | 2 to 3 weeks |
Related
Pair this with the full AI agent for software agencies once you want lead qualification and ticket severity triage added on top, or CRM and pipeline analytics for software agencies to see where client time actually goes. See the full package breakdown on the development service page, or get a written plan with a fixed price.
FAQ
What does a Telegram bot for a software agency cost?
A status-and-ticket bot for one or a few client accounts starts at $900, live in 1 to 2 weeks. Adding lead qualification and severity triage on top is the fuller [AI agent for software agencies](/solutions/ai-agent-for-software-agencies/) build, from $2,000.
Does it replace our client portal?
For many agencies, yes, since most clients just want a quick status check and a place to file a ticket, and Telegram is somewhere they already check daily. If you need a full dashboard with historical reporting, we usually build that as a lightweight web panel alongside the bot.
How does it pull real project status instead of a canned answer?
It reads your tracker's API, Jira, Linear or GitHub Projects, and reports the actual current stage and recent activity on that client's project, not a static message someone forgot to update.
Can different clients see different things?
Yes. Access is scoped per client or per project, so one client's bot session only ever shows their own tickets and status, never another account's data.
Can it notify our team instead of just the client?
Yes, every new ticket or status request can also alert your team's internal channel, so nothing waits for someone to remember to check the bot.