A Telegram bot for home appliance stores and repair services
that takes orders without tying up a phone line
A phone line can only take one order at a time, and most home appliance stores and repair services lose orders to whoever answers Telegram first. We build a bot that lets a customer browse appliances, parts and repairs, place or repeat an order, and book a repair visit without waiting for a free line.
Why home appliance stores and repair services lose money today
Home appliance stores and repair services lose orders the moment a phone line is busy, and a messaging channel left unmanned for an evening is the same loss in a different shape.
A repair call needs a quote before a technician drives out, and when that quote takes a day to come back over the phone, a customer with a broken fridge books whichever shop answers and quotes first.
Warranty and parts status, is my part in yet, is this still under warranty, gets tracked in a paper ticket book or a spreadsheet nobody updates in real time, so every status check becomes a phone call.
Scheduling technicians across a day of jobs with real travel time between them is still often done by hand, so slots end up double-booked on a busy day and empty on a slow one.
A big-ticket purchase, a new fridge or washer, comes with financing and delivery-timing questions a busy sales floor cannot always answer on the spot, and a slow answer sends that shopper to a competitor with a faster one.
Every one of these is a conversation that could have been handled in a chat window instead of a missed call, if the channel customers already use could actually take the order.
What we build
A Telegram bot that lets a customer browse appliances, parts and repairs, place a new order or repeat last time’s with one tap, and book a repair visit inside the same chat. Stock and price come from your actual system, so the bot never offers what you do not have.
It sends a reminder for a reminder when a unit is due for service or near the end of its warranty on a schedule you set, and a customer can turn that off any time. Anything outside ordering and booking, a complaint, a bulk request, a question needing real judgment, hands off to a staff member with the conversation attached.
Typical integrations: your POS or inventory sheet for stock, a CRM or spreadsheet for the order log, and Telegram’s own payment flow where your provider supports it.
A regular customer messages Telegram wanting the same order as last time. The bot pulls up the saved list, confirms current stock and price, and the order is placed before a staff member would have even picked up the phone.
What stays with humans
A bot that guesses past its job loses trust fast. Here is what it is built to hand off rather than decide on its own:
- An actual diagnosis once a technician needs to look at the unit
- Payment disputes and refund decisions
- Anything the bot is not confident about: it says so and hands off instead of guessing
- The actual judgment call on a bulk or custom appliances, order
Price and timeline
The bot ships fastest as an agency-run build, with us hosting and tuning it after launch. A full-control handover suits a team that wants to extend it later without going through us.
| Model | Price | Timeline |
|---|---|---|
| Agency runs it | from $900 | 1 to 2 weeks |
| Full control, handover-ready | from $1,550 | 2 to 3 weeks |
Running cost is separate and usually $20 to $100 a month in model usage depending on order volume, with a hard budget cap set before launch. Both tiers ship with the same catalog and booking logic; the difference is who hosts and extends it after launch.
The price is fixed once the plan is agreed, you see a working build every week during development, and the source code stays in your name under either tier.
Related
See the full package breakdown on the development service page, or compare this with an AI agent, a website build, and performance ads for home appliance stores and repair services. On the data and automation side, see also the warranty and complaint intake automation, often the next piece teams add. Our own numbers on related builds are in visa center AI support case study and recruitment AI bot case study. A short conversation is usually enough to tell you whether this is the right starting point for your business, or whether a different piece from the list above should come first. Get a written plan with a fixed price for your business.
FAQ
How much does a Telegram bot for appliance shops cost?
Our bot package starts at $900 for one channel: catalog browsing, ordering and repair visit booking, live in 1 to 2 weeks. A full-control build starts at $1,550 and runs 2 to 3 weeks, handed over with source code.
Can customers pay inside the bot?
Where your payment provider supports it in Telegram, yes. Otherwise the bot takes the order and hands off to your existing checkout or a staff member to confirm payment.
What happens if a customer asks something the bot cannot answer?
It hands off to a human with the full conversation attached, so nothing needs repeating.
Does it work with our existing stock data?
Yes, as long as there is a reachable source: your POS, a spreadsheet, or an ecommerce platform's API. We connect to what you actually have, and say upfront if nothing reliable exists yet.
Can it send reminders for a reminder when a unit is due for service or near the end of its warranty?
Yes, on a schedule you set, and a customer can turn reminders off at any time.